Shipping and Returns Policy

Brodex Shipping and Returns Policy

Terms and Conditions of Sale

All faulty goods must be returned to Brodex by recorded delivery for evaluation, prior to replacement goods being dispatched to the client. Carriage to be paid by client and credit note issued to client if claim validated (proof of carriage cost required i.e. Vat receipted) Brodex cannot accept any liability for any consequential loss incurred by client due to faulty goods supplied. Brodex undertake to replace any faulty goods in the shortest time period possible, or supply equivalent quality goods accordingly.

Brodex cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and Brodex will deliver to nominated secure addresses accordingly at client request.

Clients are responsible for checking delivery items for damage or missing items. Subsequent claims cannot be entertained.

A restocking charge of 20% will be applied at Brodex discretion for unwanted goods returned in their original protective packaging and all unwanted goods carriage charges at client expense.

Prices and specifications in this price list are subject to change without prior notice.

Normal delivery schedule for goods is 7 working days from placement of order, (excluding machines) however Brodex cannot accept responsibility for late delivery due to courier delay or accept consequential loss liability for any delivery delays.

Wear and tear is not covered under any warranty arrangement supplied by Brodex and the assessment of suspected wear and tear damage must be carried out by Brodex at Brodex factory premises.

Any modification to equipment supplied by Brodex and not authorised by Brodex, automatically invalidates any warranty supplied by Brodex to cover goods supplied.

Any goods purchased from Brodex to be used in a DIY project or outside of Brodex specified application, will not be warranted, as Brodex have no control over their use or application.

All water based systems are vulnerable to frost damage and it is the client's responsibility to ensure that no part of the equipment supplied is left unprotected in freezing conditions. Frost damage is not covered under warranty and suspect frost damaged goods must be returned to Brodex at client expense for evaluation as necessary.